Red Dog Casino Review

Over here we have quite a weird concept, where a casino is called Red Dog, and is actually based around a dog as a pet, although a red one. It is a relatively new online betting venue introduced in 2019, and even after the first glance you will see that it’s a modern venue with cutting edge design features and an overall atmosphere that would surely impress the younger generations of gamblers.

The concept still comes off as a bit quirky, just take a look at their own description: “He was born with fiery red fur and pointy ears. He inspired his master to bet on red for a whole evening at the casino, and this resulted in massive winnings which were more than enough to start a new casino. His name is Red, and he is the first and the only dog in the entire world who owns a real entertainment facility. Well, at least he thinks that he owns it, and we just can’t bring ourselves to tell him the truth!”

These guys surely like to point out that you can play their games on any type of device, including iOS or Android based smartphones, and it is a solid piece of evidence that they definitely aim to cater to the needs of younger, more modern punters.

The registration process is a simple and fast one, as it only takes a few minutes of your time, but please do keep in mind that you might need to send in some documents as a means of verification of your identity. This may turn off some players, but still, safety and security should always be at the top of the list of priorities…

While we’re on the subject of safety, let’s take a moment to talk about a dedicated responsible gaming page, which offers plenty of info and prevents underage gambling among other things. There are options on imposing limits on your deposits, as well as a few cooling-off and self-exclusion practices, too. They even have a self-assessment quiz which you can take to take your gambling habits into consideration. In case you need professional help, there are links to specialist organizations such as NCPG, NCRG, and Gamblers Anonymous. 

Those of you who care about aesthetics, graphics and design will surely be delighted, as Red Dog Casino is really a work of art. It’s all wrapped up in white and red, and its fonts, elements… they are all big, modern, and oversized. But once you log in, it all becomes much more subdued, and the theme has a much darker feel, which comes in rather handy when playing at night. 

Let’s pop the hood open and check what these guys really pack underneath, shall we?

Bonuses and Promotions

This has got to be the favorite part of the review for many of you! Yeah, we totally understand all of you bonus hunters out there, and this is the place that might just hit that sweet spot for you.

All new customers will be greeted by a hefty welcome package that comes in the form of a match deposit bonus and some extra spins thrown in for good measure! On top of it all, they will give you even more if you place your deposits by using Bitcoin or Neosurf. The code you receive when you sign up for an account can be redeemed FIVE TIMES. It even comes with some rather loose wagering requirements.

Aside from these, you will find some other match deposit bonus and extra spins offers, but keep in mind that they are not permanent.

There is no VIP club or any other sort of incentive that would serve as a reward for the most loyal customers. We certainly didn’t see that one coming, as we’d expected that such a venue would do everything to keep their customers happy.

Software Provider

As is the case with all the other aspects of any online casino, we love seeing as many different options available as possible. Some people enjoy browsing through hundreds of unexplored games to find new ones to play, while some others stick to the good old favorites.

Well, over here we have only one game provider, and that is Real Time Gaming. Most of you have surely played some of their games, as their products are featured in countless betting venues around the world.

They are one of the most renowned software companies around, but we’d still love to see more variety here.

Games

Since there is only one software provider at hand here, you can’t really expect the games lobby to be massively big, but don’t think that there is no variety at all.

You can search for specific titles if you have some all time favorites by Real Time Gaming, but if you are not sure where to start, make sure you check the “Latest” and “Popular” categories, as they feature the hottest stuff they’ve got.

The games are neatly segmented into four main categories, including Slots, Poker, Table, and Specialties. Here are some of our own personalities, just to get you going.

Slots – Sevens & Stripes, Ancient Gods, Aztec’s Treasure, Bigshot, Bubble Bubble 2, Cash Bandits, Coat Of Arms, Crystal Waters, Double Ya Luck, Eagle Shadow Fist, Eternal Love, Field Of Green, Fruit Bowl XXV, Fucanglong, Ghost Ship, God Of Wealth, Golden Glove, Green Light, High Fashion, and hundreds more.

Poker – Aces & Eights, All American Poker, Bonus Deuces, Deuces Wild, Jacks Or Better, and other variations.

Table – Baccarat, 21 Blackjack, Caribbean Draw Poker, Craps, European Roulette, 21 Face Up, Let ‘Em Ride, Pai Gow Poker, Pontoon, Red Dog, War, Vegas Three Card Rummy, and more.

Specialties – American Roulette, Banana Jones, Bonus Bingo, Fish Catch, French Roulette, Hot Dice, Keno, Magic 7’s, Bingo!, Sic Bo, and Lucky 8’s.

Deposit and Withdrawal

We all enjoy having multiple different options when it comes to banking methods, and this is a somewhat grey area in case of Red Dog Casino, as some aspects are awesome, while certain others are on the verge of being laughable.

Before we get into further details, let’s just say that they accept Euros, Australian Dollars, US Dollars, and Bitcoin. 

When you want to make a deposit, you can do so by using Visa, Mastercard, gift cards, or Neosurf. All transactions are instant, but Bitcoin deposits may take up to 15 minutes. Minimum deposit for Neosurf is 10$, in the case of Bitcoin it’s 20$, and those who use gift cards need to deposit at least 25$. Credit and debit card users may only place $30 or bigger wagers.

There are limits for maximum deposits, too: Neosurf – $250, gift cards – $500, credit and debit cards – $1000, Bitcoin – $2500.

There are no fees involved, but when it comes to payouts, be prepared to wait. Bitcoin payouts may take from 1 to 3 business days, credit card transactions usually take from 3 to 4 business days, while bank wire is the slowest option available as it always takes 5 business days to get realized in full.

Here is our biggest disappointment: the minimum amount you can withdraw is limited to a rather high amount of $150. Each payout is limited to $2500, as well.

Wait, there’s more… They will ask for you to send in some validation documents before you can make any withdrawals. These include proof of ID in the form of driver’s license, ID card, or passport. Besides this, you will also need to send in both sides of the credit card you use to make deposits. Last but not least you also must enclose some proof of address, such as delivery, medical, or utility bill.

Support

This is one of the areas where Red Dog Casino shines really bright, and it really lays out a perfect example of these things should be handled by all online betting venues.

Let’s start off with their FAQ section. These days, it’s a must, as it saves a lot of time for both players and customer support agents. Some punters really do have a few simple questions, and these can all be handled by the precious FAQ section. Over here you will find a very comprehensive one that’s been segmented into different categories, including:

General Questions – “How do I create an account?”, “What is the minimum required age to play?”, !Is Red Dog Casino safe?”, and so on.

Deposit Questions – “What deposit methods can I use?”, “How long does it take to process my casino deposit?”, and “Does Red Dog Casino require documentation for deposits?”, among others.

Payout Questions – “How long does it take to receive my winnings?”, “Can I reverse my payout after requesting it?”, “Do you have fees on withdrawal?”, and more.

Promotions and Bonuses – “How do I claim bonuses?”, What are the restrictions while I’m using the bonus?”, “What are the comp points and where do I get them?”, and several more.

If these simply don’t cut it for you, there are several different ways of reaching out to the handy customer support staff. First of all, you can start off by sending some emails, but depending on the type of your inquiry, you will have to choose between three different addresses: assistance@reddogcasino.com, validation@reddogcasino.com, or security@reddogcasino.com.

We all know how painfully slow emails can be, so we are more than happy to inform you that you can rely on the live chat platform, type away all your problems and get them sorted by a customer support representative in a matter of mere minutes.

Still, if you don’t want to use any digital means of communication, you can always pick up the phone and dial +1 850 40 03 758 in order to talk to a real live person.

Customer support is available 24/7, whichever method of reaching out to them you prefer. This is top notch service, a textbook example of how it should be done.

Conclusion

Red Dog Casino certainly leaves an impression of a mixed bag. With some of its departments it is safe to say that these guys set the new standards that the rest of the businesses in the industry should definitely follow, but on the other hand, there are still certain aspects that can only be described as mediocre.

Let’s quote the guys behind the whole concept once again: “Red fully realizes the importance of his role in the enterprise, and he also knows that his wet nose and wriggling tail bring luck. Give him a scratch behind the ear, and see how your win rate skyrockets just like that! Red loves it when humans pet him, and he loves it even more, when they join his casino, so don’t hesitate to try it! Red will appreciate your efforts with a hearty bark and a generous offer.”

There’s still plenty of room for improvement, especially when we’re talking promo and bonus offers and the available selection of games. Also, we’d love to see a proper VIP program or some other incentive that would reward the most loyal customers.

Now go and hang out with Red!